TERMS AND CONDITIONS

Effective Date: 2026-01-11

Last Updated: 2026

By accessing or using Nexarisi (“the Platform”, “the Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you may not use the Service.

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1. INTRODUCTION

Nexarisi is a business-focused Software-as-a-Service (SaaS) platform providing tools for HR management, payroll processing, compliance management, scheduling, document generation, and operational record-keeping.

These Terms apply to all users accessing the Platform in a business or professional capacity. By using Nexarisi, you confirm that you have the authority to bind the organisation you represent.

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2. USE OF THE SERVICE

You must be authorised to upload, manage, and process employee and company data.

You are responsible for:

• Maintaining the confidentiality of login credentials
• All activity performed under your account
• Ensuring lawful and authorised use of the Platform

Misuse, abuse, unauthorised access, reverse-engineering, or unlawful use of the Platform is strictly prohibited.

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3. NATURE OF THE SERVICE

Nexarisi provides systems and tools only.

It does not provide legal, tax, accounting, or financial advice.

All outputs, calculations, documents, and reports generated by the Platform must be reviewed and validated by the Client before use.

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4. CLIENT DATA OWNERSHIP AND PERMISSION

4.1 Data Ownership

You retain ownership of all data uploaded or generated on the Platform (“Client Data”).

Nexarisi does not claim ownership of Client Data.

4.2 Permission to Process Data

By using the Platform, you grant Nexarisi permission to:

• Store, process, transmit, and back up Client Data
• Use such data solely to provide and improve the Service
• Produce anonymised and aggregated analytics

This permission is required for the operation of the Service.

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5. DATA PROTECTION AND SECURITY

Nexarisi implements reasonable, industry-standard technical and organisational safeguards, including:

• Secure hosting environments
• Encrypted data transmission
• Role-based access controls
• Logical separation of client data
• Monitoring and backup procedures

You acknowledge that no system can be guaranteed to be completely secure, and Nexarisi does not warrant absolute protection against cyber incidents.

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6. SERVICE AVAILABILITY

Nexarisi aims for high availability but does not guarantee uninterrupted or error-free service.

Service interruptions may occur due to maintenance, updates, third-party infrastructure, or events beyond reasonable control.

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7. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Nexarisi shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, business, data, or goodwill.
• Nexarisi shall not be liable for losses arising from cyber incidents, system downtime, third-party failures, or misuse of the Platform.
• Nexarisi’s total liability shall be limited to the fees paid by the Client in the three (3) months preceding the claim.

Use of the Platform is at the Client’s commercial risk.

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8. SUBSCRIPTIONS, BILLING, AND CANCELLATION

8.1 Subscription Model

The Platform is offered on monthly and annual subscription plans.

8.2 Cancellation

• Monthly plans require 30 days written notice
• Annual plans are non-refundable, except as expressly stated in Section 9

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9. 30-DAY IMPLEMENTATION GUARANTEE

9.1 Guarantee Overview

Nexarisi offers a 30-Day Implementation Guarantee on annual subscription plans only.

This guarantee applies only where the Client has properly attempted to implement and use the Platform, but Nexarisi materially fails to deliver core functionality as reasonably represented.

This guarantee is not a free trial.

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9.2 Eligibility Requirements

A refund request will be considered only if all of the following are met:

• Submitted within 30 calendar days of subscription start
• Account is in good standing
• Client has made a genuine, good-faith effort to implement the Platform, including:

• Onboarding employees and organisational data
• Configuring and attempting to use relevant modules (HR, payroll, compliance, scheduling)
• Client has engaged Nexarisi support in good faith
• Nexarisi has been given reasonable opportunity to remediate issues

Failure to meet any requirement disqualifies the refund.

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9.3 Exclusions – Lack of Adoption

The guarantee does not apply where cancellation is requested due to:

• Partial or superficial use
• Failure to onboard employees or operational data
• Lack of internal adoption, training, or follow-through
• Change of business direction or internal decisions
• Preference changes or comparison with other software

In such cases, the Platform is deemed delivered.

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9.4 Performance Standard

Refunds may be considered only where:

• Full implementation was attempted in good faith; and
• Nexarisi materially failed to deliver core functionality; and
• The failure persisted despite remediation efforts

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9.5 Data Reset on Refund

If a refund is approved:

• The Client account is terminated
• All access ceases
• All Client Data is securely deleted or reset
• No data export or download rights apply

The guarantee may not be used to extract data, documents, templates, reports, or outputs.

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9.6 Non-Refundable Items

The following are strictly non-refundable:

• Setup fees (where applicable)
• Onboarding services
• Custom development or configuration
• Data migration
• Third-party costs

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9.7 Finality

After the 30-day period, all subscriptions are fully non-refundable and payable for the full annual term.

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10. TERMINATION

Nexarisi may suspend or terminate access for:

• Breach of these Terms
• Non-payment
• Misuse of the Platform

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11. INTELLECTUAL PROPERTY

All intellectual property relating to the Platform, systems, branding, documentation, and workflows remains the exclusive property of Nexarisi.

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12. CHANGES TO TERMS

Nexarisi may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

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13. GOVERNING LAW

These Terms are governed by the laws of the Republic of Namibia.

Jurisdiction lies with the courts of Namibia.

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14. CONTACT

Email: support@nexarisi.com

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